privacy policy
Effective Date: 4 December 2021
Your Privacy and Tracie Hartley (ABN 22 496 619 910) (collectively and individually referred to as “Tracie Hartley” “I”, “me” or “my”).
WHO I AM AND HOW YOU CAN CONTACT ME
I am Tracie Hartley and I am based in NSW, Australia. I am committed to protecting your privacy and respecting and upholding your rights when you use this Site. This Privacy Policy applies to the products and/or services I provide on my Site www.traciehartlley.com (“Site”) and my social media channels, and explains how I collect, hold, use and disclose data and comply with the requirements of the Privacy Act 1988 (Cth) and constitutes part of my Website Terms & Conditions. This Privacy Policy does not cover information that you submit on other websites, even if I communicate with you on those sites. For example, if you post something on Instagram, Facebook, Pinterest, Twitter, or YouTube, that information is governed by the privacy policies on those websites, and is not governed by this Privacy Policy.
You can contact me for privacy-related questions by contacting hello@traciehartley.com
I will only use your personal information in compliance with Australian Privacy Laws (Privacy Act (1988 (Cth)), Australian Privacy Principles and to the extent applicable, with the EU General Data Protection Regulation (GDPR) and any replacement legislation or regulation or guidelines and standards governing the use, storage or transmission of personal data.
MY ROLE IN YOUR PRIVACY
If you are a customer, subscriber or just a visitor on my Site, this Privacy Policy will apply to you.
MY RESPONSIBILITIES
As I am the provider of the products and services on this Site, I determine how and why your data is processed. I do not sell or rent your details to any third parties. I am committed to protecting your privacy and I want you to know exactly what information is collected and how I use it.
YOUR RESPONSIBILITIES
Please read this Privacy Policy and my Website Terms & Conditions www.traciehartley.com/termsandconditions If you provide me with any data relating to a third party, you confirm that you have the right to authorise me to process that data on your behalf in accordance with this Privacy Policy.
WHEN AND HOW I COLLECT DATA
From the moment you visit my Site, I am collecting data, sometimes you might provide this data by completing a form or setting up an account, otherwise I might collect the data automatically. I may also collect data when:
You purchase a product
You interact with me on social media
You complete any sign-up forms, landing pages or send me a direct message via social media or an email to any of my nominated emails
You participate in events, promotions and giveaways or any request for additional data such as customer surveys
You accept cookies and other tracking technologies on any device you use to interact with me
You voluntarily submit your data to me for any reason
TYPES OF DATA I MAY COLLECT
Contact details (name, address, email)
Financial Information (bank details when you are making a purchase)
Your business name (sometimes)
Basic information about your business and its history (sometimes)
Data about the products or services you purchase
Data about your experience with our Site and our products and services
Data relating to your circumstances and such other information that is relevant to the products or services I provide to you
Data that identifies you (your IP address, login, browser type, time zone, browser plugins, geolocation, what operating system and version) – I do not link this with any personal Data
Data on how you use my Site (URL clicks, products and services views, how long you are on my pages and other actions)
USE AND DISCLOSURE OF YOUR DATA
Under data laws, I am only allowed to use your data for specific reasons and where I have the legal basis to do so.
I will use your data for the purposes it was collected and related purposes that include:
Operating my Site
Providing you with products, information and services
Customer support
Tracking your purchase history
Detecting and preventing fraud
Improving my Site
Making your experience on my Site more efficient and enjoyable
Market research e.g. I may contact you for feedback about my products and services
Provide you with information about events, other products or services or opportunities that may be of interest
Marketing (with your consent)
Monitoring your compliance with my Website Terms and Conditions
I may disclose your data for the purposes it was collected and also:
As required by law subject to our obligations
With your consent
Within my business
To send you marketing material (with your consent)
To process your participation in any promotions and giveaways (including contacting you if you win, displaying your name online and on my social media platforms)
Share with third parties to enable me to provide my products and/or services
GOOGLE ANALYTICS
I use Google Analytics functions. You can find out how your data is collected here and there are instructions here on how to opt-out of Google Analytics data tracking. My use of Google Analytics may include but is not limited to display advertising and remarketing. You may see my adverts across the internet, this is due to the use of tracking technologies (cookies) to optimise and serve my adverts based on past visits to my Site. When you log onto my Site, I, with the help of Google Analytics, use your browsing behaviour to connect this with other data that you previously provided to me in accordance with this privacy policy.
FACEBOOK/INSTAGRAM INSIGHTS
I use Instagram Insights to track your interaction with my Instagram account, allowing me to track usage and improve the performance of my account. I will use Instagram Insights to better measure, track and understand customer user experience to enable me to improve my products and services that I offer. You can check out Facebook’s privacy policy here and learn more about Instagram Ads here.
CHOOSING NOT TO PROVIDE PERSONAL DATA
You can choose not to provide me with any personal data. However, if you do this, I will not be able to provide you with any products or services, however, you can continue to use my Site and browse the pages of my Site.
TURNING OFF COOKIES
My Site uses cookies and similar technologies to provide certain functionality to my Site. You can turn off cookies by activating the setting in your browser that allows you to do this. You can also delete cookies through your browser settings. If you do decide to turn off cookies, you can continue to use the Site, however, certain services may not work as effectively.
MARKETING
I will always let you know before I collect any data from you what the intended use is and if I intend to use it for marketing and if third parties are involved I will obtain your consent (which you can withdraw at any time). You can change your mind about marketing material by opting out by:
completing the contact form on my contact page; or
unsubscribing within the email if you have previously subscribed to my newsletter.
YOUR RIGHTS
You can exercise your rights at any time by contacting me via the contact page on my Site www.traciehartley.com/aboutandcontact
ACCESSING INFORMATION I HOLD ABOUT YOU
I will provide you with the information within 30 days of your request, unless doing so would adversely affect the rights and freedoms of others (e.g. another person’s confidentiality or intellectual property rights). I will tell you if I can't comply with your request and why.
INACCURATE INFORMATION
You can contact me to ask me to correct any information I hold about you that you believe is inaccurate.
OBJECTIONS TO USING DATA FOR PROFILING OR AUTOMATED DECISIONS
I may use your data to determine what products and services are relevant to you (e.g. tailoring my emails based on your behaviour). Otherwise, the only circumstances in which I will use this data is to provide my products and services to you.
THE RIGHT TO BE FORGOTTEN
You have the right to request for your data to be erased. This means I have to delete all information that I hold about you, except to the extent of any information I am required to hold due to my legal obligations.
MAKING A COMPLAINT
If you have any complaints regarding how your data is handled, please contact me via my contact page https://www.traciehartley.com/aboutandcontact If you are not satisfied with my response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner.
SECURITY OF THE DATA I COLLECT
I realise that my customers trust me to protect their data and whilst I cannot guarantee the security of any information you transmit to me, or receive from me, I take that task seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your data. This includes the following:
Password access to accounts
Storing electronic data with reputable third party storage providers who have appropriate security protections
Limit access to personal information to individuals who need to know
Using payment providers who are PCI DSS compliant
I do not store your payment details
WHERE I STORE DATA
I use service providers based around the world. If I transfer personal data outside of Australia, I will ensure that your privacy rights are adequately protected by ensuring these service providers have the same or similar measures in place to protect data shared.
HOW LONG I STORE DATA FOR
I will keep your data for as long as I need it, and this period will also depend on your interactions with me. If you have made a purchase with me, I will keep a record of your purchase for the period necessary for invoicing and tax purposes. When I no longer need to keep your information, I will delete it permanently or anonymise Data which is no longer necessary.
THIRD PARTIES WHO ACCESS YOUR DATA
I share data with third parties in the following circumstances:
My suppliers and service providers working for me e.g. payment processors
My professional and legal advisors
Third parties engaged in fraud prevention and detection
Law enforcement or other government authorities
Third parties who enable me to provide my products and services which may include:
Payment processors such as PayPal and Xero who may process your payment for any products and services bought from us;
Social media and analytics such as Facebook, Instagram and Google Adwords for purpose of custom audience generation and the development of targeting criteria;
Other third parties such as MailChimp for processing and holding Data that enables me to ensure you are kept informed of all course information, logins and marketing material, offers, promotions, newsletters and blogs.
Where I have your consent to do so or otherwise where I am legally permitted to do so.
COOKIES AND HOW TO BLOCK THEM
I use cookies, this helps me improve the products and services I provide. Unfortunately, they are not the edible kind! “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies can also be used to analyse traffic and for advertising and marketing purposes. They do not harm your systems and the HELP function in your browser will tell you how to restrict or block the cookies. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. If you use browser settings to block all cookies, you may not be able to access all or parts of my Site.
WEB BEACONS
I may use web beacons (or clear gifs) on my website and in my emails. So basically when I send emails, I can track behaviour such as who opened the emails, who clicked the links and collect information such as your IP address, your browser or email type, I then put this information together to improve the performance of my email campaigns and provide you with better and/or services specific to your needs. You will always have the ability to opt out of any emails I send just click the link in the email that says “unsubscribe”.
GOVERNING LAW
This Privacy Policy and your use of this Site is governed in all respects by the laws of Australia.
UPDATES TO MY PRIVACY POLICY
Please make sure to check in on my Privacy Policy periodically, as I may update this Privacy Policy from time to time in order to reflect, for example, changes to my practices or for other operational, legal or regulatory reasons. I will always ensure that the current date of the Privacy Policy also known as the “Effective Date” is prominently displayed at the very top of this Privacy Policy, so you know it's the latest version.